bush. i've had, i had a chance to work with him, incredible leader, an incredible human being who has given so much back to the community. as president of the united states, but as former president of the united states. so i am honored to stand in for him today. he apologizes, but -- [laughter] we've been talking a lot about work force and whether we have the right people in lace to provide the services -- in place to provide the services. you're the front line. you're the absolute front line. and for people to be able to get quality, affordable health care, they have to be able to come through that door and be accepted and have confidence that they're going to be treated with the care that they expect. and you have provided that. and you have done that as a volunteer. which is just remarkable from the point of view of if we could clone you and have you throughout -- [laughter] it would make life a lot easier. we've talked a lot also about how do you get people into the system, and you pers